Apple Store Tips..

I recently visited the Apple Store at the Burlington Mall, to have them take a look at my keyboard, which was missing my arrow keys, due to a spill from Abbey.  This was my first visit for anything service related at Apple, and I did not know what to expect.  The first thing you have to do, is sign in using any free computer to the concierge service, and “take a number” in the line.  The service said I would be served in the next 240 minutes, but there seemed to only be two people ahead of me.  I shrugged it off, and sure enough, only two where ahead of me.  Perhaps the other people signed in, and left the store.  I was served in about 25 minutes.

If you are a ProCare member, you can sign in up to 7 days prior, and pick your times. Well worth it, for the $99 if time is something you do not have a lot of.  Well, they looked at my keyboard, put some new keys on, and sent me on my way.  No charge, and well over a year out of warranty. 

I did sign up to be a ProCare member, since the possible time wasted will pay for itself after one use.  I was very pleased with the service, but you will have to wait a while, and if you make frequent visits, you may want to pay for the ability to schedule a time before you go to the store.